Customer Success
7+ years tech CS experience helping businesses to retain clients and grow.
About
We've never been more connected than in today's digital landscape.
Having 7+ years CS experience in MarTech at Marin Software Josh Baker Solutions is equipped to help startups and established brands alike with their customer management and success.
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Josh Baker Solutions has a proven track record in:
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Proactively managing a book of enterprise-level accounts (£100k+ ARR).
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Ensuring customers have a smooth onboarding and implementation phase.
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Working with Support and Product to resolve tickets or issues faced by customers.
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Understanding how customers are using a product and finding ways for them to use it more effectively and increase ROI.
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Leading regularly scheduled check-ins, QBRs, and monitoring client satisfaction as well as cross selling, up-selling and driving adoption.
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Serving as the voice of the customer to prioritise feature requests and platform improvements during product discussions.
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Identifying new business opportunities and developing strategic initiatives for ensuring customer retention and expansion.
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Maintaining a trusted advisor relationship with each assigned client.
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Creating training plans and materials for clients and new starters.
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Get in touch to find out how Josh Baker Solutions can help you today.
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